Extracting Procedural Knowledge from Technical Documents

no code implementations • 20 Oct 2020 • Shivali Agarwal, Shubham Atreja, Vikas Agarwal

Based on the evaluation in different use cases, we figured out the weaknesses of the unsupervised approach.

Question Answering

Automatic Business Process Structure Discovery using Ordered Neurons LSTM: A Preliminary Study

no code implementations • 5 Jan 2020 • Xue Han, Lianxue Hu, Yabin Dang, Shivali Agarwal, Lijun Mei, Shaochun Li, Xin Zhou

Automatic process discovery from textual process documentations is highly desirable to reduce time and cost of Business Process Management (BPM) implementation in organizations.

Language Modelling Management

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis

no code implementations • 4 Aug 2019 • Atri Mandal, Shivali Agarwal, Nikhil Malhotra, Giriprasad Sridhara, Anupama Ray, Daivik Swarup

Incident management is one such process which has been a beacon process for AI based automation.

Management

Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets

no code implementations • 8 Aug 2018 • Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara

We discuss some of the main design challenges associated with email ticket assignment automation and how we solve them.