no code implementations • 4 Aug 2019 • Atri Mandal, Shivali Agarwal, Nikhil Malhotra, Giriprasad Sridhara, Anupama Ray, Daivik Swarup
Incident management is one such process which has been a beacon process for AI based automation.
no code implementations • 8 Aug 2018 • Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara
We discuss some of the main design challenges associated with email ticket assignment automation and how we solve them.