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Found 35 papers, 6 papers with code
How Did We Get Here? Summarizing Conversation Dynamics
Throughout a conversation, the way participants interact with each other is in constant flux: their tones may change, they may resort to different strategies to convey their points, or they might alter their interaction patterns.
Thread With Caution: Proactively Helping Users Assess and Deescalate Tension in Their Online Discussions
In this work we propose a complementary paradigm that directly empowers users by proactively enhancing their awareness about existing tension in the conversation they are engaging in and actively guides them as they are drafting their replies to avoid further escalation.
Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors.
Facilitating the Communication of Politeness through Fine-Grained Paraphrasing
Aided by technology, people are increasingly able to communicate across geographical, cultural, and language barriers.
Quantifying the Causal Effects of Conversational Tendencies
Understanding what leads to effective conversations can aid the design of better computer-mediated communication platforms.
It Takes Two to Lie: One to Lie, and One to Listen
Trust is implicit in many online text conversations{---}striking up new friendships, or asking for tech support.
ConvoKit: A Toolkit for the Analysis of Conversations
This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within.
Balancing Objectives in Counseling Conversations: Advancing Forwards or Looking Backwards
This unsupervised method allows us to characterize counselor behaviors in a large dataset of crisis counseling conversations, where we show that known counseling strategies intuitively align with this axis.
Don't Let Me Be Misunderstood: Comparing Intentions and Perceptions in Online Discussions
Further, this misalignment between intentions and perceptions can be linked to the future health of a conversation: when a comment whose author intended to share a fact is misperceived as sharing an opinion, the subsequent conversation is more likely to derail into uncivil behavior than when the comment is perceived as intended.
Content Removal as a Moderation Strategy: Compliance and Other Outcomes in the ChangeMyView Community
Moderators of online communities often employ comment deletion as a tool.
Trouble on the Horizon: Forecasting the Derailment of Online Conversations as they Develop
This means modeling derailment as an emerging property of a conversation rather than as an isolated utterance-level event.
Finding Your Voice: The Linguistic Development of Mental Health Counselors
We use our framework to conduct a large longitudinal study of mental health counseling conversations, tracking over 3, 400 counselors across their tenure.
Asking the Right Question: Inferring Advice-Seeking Intentions from Personal Narratives
To properly infer the narrator's intention, one needs to apply a certain degree of common sense and social intuition.
Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
We reveal that these trajectories are tied to factors rooted both in the characteristics of the blocked individual and in whether they perceived the block to be fair and justified.
WikiConv: A Corpus of the Complete Conversational History of a Large Online Collaborative Community
We present a corpus that encompasses the complete history of conversations between contributors to Wikipedia, one of the largest online collaborative communities.
Conversations Gone Awry: Detecting Early Signs of Conversational Failure
One of the main challenges online social systems face is the prevalence of antisocial behavior, such as harassment and personal attacks.
Asking Too Much? The Rhetorical Role of Questions in Political Discourse
Questions play a prominent role in social interactions, performing rhetorical functions that go beyond that of simple informational exchange.
Community Identity and User Engagement in a Multi-Community Landscape
To this end we introduce a quantitative, language-based typology reflecting two key aspects of a community's identity: how distinctive, and how temporally dynamic it is.
People on Drugs: Credibility of User Statements in Health Communities
Online health communities are a valuable source of information for patients and physicians.
Loyalty in Online Communities
In this paper we operationalize loyalty as a user-community relation: users loyal to a community consistently prefer it over all others; loyal communities retain their loyal users over time.
When confidence and competence collide: Effects on online decision-making discussions
Group discussions are a way for individuals to exchange ideas and arguments in order to reach better decisions than they could on their own.
Tie-breaker: Using language models to quantify gender bias in sports journalism
Gender bias is an increasingly important issue in sports journalism.
Conversational Markers of Constructive Discussions
We exploit conversational patterns reflecting the flow of ideas and the balance between the participants, as well as their linguistic choices.
Conversational flow in Oxford-style debates
Public debates are a common platform for presenting and juxtaposing diverging views on important issues.
Winning Arguments: Interaction Dynamics and Persuasion Strategies in Good-faith Online Discussions
Changing someone's opinion is arguably one of the most important challenges of social interaction.
Linguistic Harbingers of Betrayal: A Case Study on an Online Strategy Game
Interpersonal relations are fickle, with close friendships often dissolving into enmity.
QUOTUS: The Structure of Political Media Coverage as Revealed by Quoting Patterns
By encoding bias patterns in a low-rank space we provide an analysis of the structure of political media coverage.
Antisocial Behavior in Online Discussion Communities
User contributions in the form of posts, comments, and votes are essential to the success of online communities.
How to Ask for a Favor: A Case Study on the Success of Altruistic Requests
We present a case study of altruistic requests in an online community where all requests ask for the very same contribution and do not offer anything tangible in return, allowing us to disentangle what is requested from textual and social factors.
How Community Feedback Shapes User Behavior
Interestingly, the authors that receive no feedback are most likely to leave a community.
A Computational Approach to Politeness with Application to Social Factors
We propose a computational framework for identifying linguistic aspects of politeness.
You had me at hello: How phrasing affects memorability
Understanding the ways in which information achieves widespread public awareness is a research question of significant interest.
