Search Results for author: Tommy Sandbank

Found 1 papers, 0 papers with code

Detecting Egregious Conversations between Customers and Virtual Agents

no code implementations NAACL 2018 Tommy Sandbank, Michal Shmueli-Scheuer, Jonathan Herzig, David Konopnicki, John Richards, David Piorkowski

In this paper, we outline an approach to detecting such egregious conversations, using behavioral cues from the user, patterns in agent responses, and user-agent interaction.

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