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"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time
In this work, we introduce "Ask Me Anything" (AMA) as an add-on feature to an agent-facing customer service interface.
Improving Content Recommendation: Knowledge Graph-Based Semantic Contrastive Learning for Diversity and Cold-Start Users
It is essential to provide recommendations that are both personalized and diverse, rather than solely relying on achieving high rank-based performance, such as Click-through Rate, Recall, etc.
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