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Found 4 papers, 1 papers with code
A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing
Routing contacts to eligible SMEs turns out to be a non-trivial problem because SMEs' domain eligibility is subject to training quality and can change over time.
Turn-level Dialog Evaluation with Dialog-level Weak Signals for Bot-Human Hybrid Customer Service Systems
We developed a machine learning approach that quantifies multiple aspects of the success or values in Customer Service contacts, at anytime during the interaction.
Deep Generative Quantile-Copula Models for Probabilistic Forecasting
We introduce a new category of multivariate conditional generative models and demonstrate its performance and versatility in probabilistic time series forecasting and simulation.
A Multi-Horizon Quantile Recurrent Forecaster
We propose a framework for general probabilistic multi-step time series regression.
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