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Found 3 papers, 1 papers with code
Towards Emotional Support Dialog Systems
Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats.
A Multi-Persona Chatbot for Hotline Counselor Training
Suicide prevention hotline counselors aid individuals during difficult times through millions of calls and chats.
Towards augmenting crisis counselor training by improving message retrieval
A fundamental challenge when training counselors is presenting novices with the opportunity to practice counseling distressed individuals without exacerbating a situation.
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