no code implementations • 28 Jan 2023 • Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner, Chris Biemann
AI enabled chat bots have recently been put to use to answer customer service queries, however it is a common feedback of users that bots lack a personal touch and are often unable to understand the real intent of the user's question.
