no code implementations • SIGDIAL (ACL) 2020 • Timothy Hewitt, Ian Beaver
Of those IVA conversations, 8, 324 escalated to human live chat agents.
no code implementations • 1 Feb 2022 • Xinyu Chen, Ian Beaver
Mining the latent intentions from large volumes of natural language inputs is a key step to help data analysts design and refine Intelligent Virtual Assistants (IVAs) for customer service and sales support.
no code implementations • 1 Feb 2022 • Xinyu Chen, Ian Beaver
The clustering quality exceeds the state-of-the-art results when BERT is fine-tuned with labeled subsets of only 2. 5% of the task data.
2 code implementations • 15 Nov 2021 • Abhyuday Desai, Cynthia Freeman, Zuhui Wang, Ian Beaver
Such interpretability can be highly advantageous in applications requiring transparency of model outputs or where users desire to inject prior knowledge of time-series patterns into the generative model.
no code implementations • 6 Aug 2018 • Cynthia Freeman, Jonathan Merriman, Abhinav Aggarwal, Ian Beaver, Abdullah Mueen
In (Yang et al. 2016), a hierarchical attention network (HAN) is created for document classification.
no code implementations • 17 Aug 2017 • Ian Beaver, Cynthia Freeman, Abdullah Mueen
We create and release the first publicly available commercial customer service corpus with annotated relational segments.