Prediction of User Request and Complaint in Spoken Customer-Agent Conversations

no code implementations • 27 Jul 2022 • Nikola Lackovic, Claude Montacié, Gauthier Lalande, Marie-José Caraty

We have used Bidirectional Encoder Representation from Transformers models for the linguistic features, openSMILE and Wav2Vec 2. 0 for the audio features.

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