no code implementations • ACL (NL4XAI, INLG) 2020 • Luca Anselma, Mirko Di Lascio, Dario Mana, Alessandro Mazzei, Manuela Sanguinetti
This paper describes a content selection module for the generation of explanations in a dialogue system designed for customer care domain.
no code implementations • COLING (LAW) 2020 • Manuela Sanguinetti, Alessandro Mazzei, Viviana Patti, Marco Scalerandi, Dario Mana, Rossana Simeoni
This paper describes a novel annotation scheme specifically designed for a customer-service context where written interactions take place between a given user and the chatbot of an Italian telecommunication company.