Neural Entity Linking on Technical Service Tickets

15 May 2020Nadja KurzFelix HamannAdrian Ulges

Entity linking, the task of mapping textual mentions to known entities, has recently been tackled using contextualized neural networks. We address the question whether these results -- reported for large, high-quality datasets such as Wikipedia -- transfer to practical business use cases, where labels are scarce, text is low-quality, and terminology is highly domain-specific... (read more)

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