no code implementations • 25 Jan 2024 • Asaf Yehudai, Boaz Carmeli, Yosi Mass, Ofir Arviv, Nathaniel Mills, Assaf Toledo, Eyal Shnarch, Leshem Choshen
Furthermore, we compare models trained on our data with models trained on human-written data -- ELI5 and ASQA for LFQA and CNN-DailyMail for Summarization.
1 code implementation • EMNLP 2020 • Jatin Ganhotra, Haggai Roitman, Doron Cohen, Nathaniel Mills, Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis Lastras, David Konopnicki
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs.
no code implementations • EMNLP 2020 • Kshitij Fadnis, Nathaniel Mills, Jatin Ganhotra, Haggai Roitman, Gaurav Pandey, Doron Cohen, Yosi Mass, Shai Erera, Chulaka Gunasekara, Danish Contractor, Siva Patel, Q. Vera Liao, Sachindra Joshi, Luis Lastras, David Konopnicki
Customer support agents play a crucial role as an interface between an organization and its end-users.